FAQs
IMPORTANT TICKET INFORMATION
- There are no fees for spectators to enter the event grounds. Only those planning on bouncing on any of the inflatables, require a ticket. This includes parents who are accompanying children. Parents accompanying a child should simply purchase their own individual ticket to the same session/time slot that their kid is attending.
- All children with a height of 100 cm or below are eligible to purchase a guardian ticket at a reduced rate for parent/carer.
- ‘Standard/All-inclusive’ tickets are a 2.5 hour pass which includes a timed slot on The World’s Biggest Bounce House, PLUS unlimited access to The Giant, Sport Slam & airSPACE.
Ticket Types
This ticket is for anyone who is 101 cm or taller.
Who Can Go?
- Anyone older than 2 years old.
- Parents or carers who wish to join their children on the inflatables are welcome to purchase a ticket for this session.
Who Cannot Go?
- Everyone is welcomes.
Special Rules:
- Socks must be worn at all times on the inflatables.
- Every attendee, including both children and parents/carers, must have a paid ticket to access the inflatables.
This ticket is available in limited events and its specially tailored for younger children with a height of 100 cm or below.
Who Can Go?
- Any child with a height of 100 cm or below.
- One parent or carer may purchase a guardian ticket at a discounted rate alongside each junior ticket.
Who Cannot Go?
- Children taller than 101 cm.
- Adults not accompanying children.
Special Rules:
- Socks are required at all times on the inflatables.
- Every attendee, both children and their parents/carers, must have a paid ticket to access the inflatables.
- Holders of this ticket will not be allowed to go for The Large Slide or The Giant Inflatables.
This ticket type is for any adult who wishes to enter the venue with their children but does not intend to access the attractions.
Who Can Go?
- Anyone accompanying children who hold a standard/All-inclusive or junior ticket.
Who Cannot Go?
- Individuals not accompanying at least one paid ticket.
Special Rules:
- No access to the inflatables at any time.
- This ticket grants entry to the venue only during the designated session for the child or group with a paid ticket.
FREQUENTLY ASKED QUESTIONS
The event
Please arrive in advance of your session start time with your QR code printed or ready to show on your phone. This can be found from your confirmation email or sms. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.
Your ticket contains two times – the start time of your overall session, and the start time of your 45 minute slot on The World’s Biggest Bounce House within this session. Access to The Giant, Sport Slam and airSPACE is unlimited during your 2.5 hour session, but access to The World’s Biggest Bounce House is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the bounce house remember to queue up to enter ahead of your allotted slot.
Showing up late to your session will not prohibit you from being able to enter, however your 2.5 hour session will not be extended further than the original ending time. Additionally, if you miss your allotted Bounce House timeslot you will not be able to join another one.
Anyone aged 0-100 is welcome! For convenience we’ve categorized the entry tickets into different types.
Please read the ‘Ticket Types’ menu above for a full list of ticket details and rules.
No. Only young infants aged 2 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.
It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.
No. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session alone.
We run a safe event, and we have multiple staff working throughout our event to ensure safety and good behavior. However, children will be children, and we strongly recommend that you always keep an eye on them or simply join them in the session for more fun.
Yes. All of our attractions have a maximum weight limit of 115kg. The World’s Largest Bounce House has a maximum height limit of 216cm, and all other attractions have a maximum height limit of 193cm. Weight scales and other measuring devices will be available on site should you require to use them. Guests who exceed these limits cannot participate. A minimum height restriction of 100cm applies at our slide and our ‘Giant’ obstacle course.
Our ‘Access All Areas’ pass gives you 2.5 hours to experience our 4 unique attractions. This includes a dedicated timed slot on The World’s Biggest Bounce House, plus unlimited access to The Giant, Sport Slam and airSPACE.
There will also be plenty seating, shaded areas and food vendors for those who want some downtime, and spectators who want to kick back and watch the fun unfold.
Socks must be worn at all times on the inflatables. We have awesome branded ‘gripper socks’ available for purchase at 500 Fils each or you can bring socks of your own. You may also want to bring spares so you can change into a clean pair after the event and flip flops/crocs for getting between the inflatables. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter.
Please keep an eye on the weather and dress appropriately. If the sun is out, we suggest wearing knee or full-length pants to minimize exposed skin and sunburn. Light/thin activewear rather than jeans will keep you cooler and give you the most flexibility on the inflatables. Sun visors, sunscreen and extra refreshments are also recommended items to pack.
The inflatables might be a little wet if there has been rain, or from morning dew at our morning session so we recommend bringing a change of clothes, especially socks.
If you are unable to find your child please contact a member of staff who will be able to issue a “Lost Child” alert via our radio system. Our staff may ask for some details such as a description of your child, what they are wearing, and where they were last seen. Once the alert has been broadcast and the child has been found, they will be escorted to the Parent & Child Meetup Point where they can be reunited with a parent or guardian.
If a child is unable to find their parent or guardian, they should approach a member of staff who will be able to raise a “Lost Parent” alert and safely escort the child to the Parent & Child Meetup Point where they will be monitored by staff until a parent or guardian is available to sign the child out. The child may be asked for a description of the parent, along with what they are wearing and where they were last seen.
Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.
More than just a bounce session, this is an actual day out – One ticket, FOUR awesome experiences!
We have a variety of inflatable chill-out zones! Bouncers can recover and moms and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at most of our events. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.
While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.
Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 7 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.
Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, SMS, and on the Instagram (follow us for updates for your city at (https://www.instagram.com/bigbouncearabia)
The Big Bounce Arabia event is mostly an outdoor event that takes place mostly during the winter and spring months. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have dedicated shaded areas throughout the site.
Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
Parking will be available on or close to the event site. Please note, some venues may charge an additional fee for parking.
If a parking charge does apply, cards and cash will be accepted and you will be notified in advance via our event guide.
Keep your eye on your inbox (including your junk folder) the day before you are attending for this guide which also contains lots of other useful info. If you don’t receive this, you can always check our Instagram account for more details.
My tickets
To guarantee your spot we recommend purchasing in advance online HERE. Sessions do often completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day.
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE
Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at HERE with the below info:
- Name and Email address you used to book your order
- The session day and time you would like moved into
- The bounce house slot start time you would like moved into
Very young infants (2 years and below) that will be worn/in a carrier whilst on the inflatables do not require a ticket.
If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but as long as you can show your email/SMS receipt or tickets on your phone you will be good to go!
Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) HERE
Once we have updated your tickets, we will resend them to the email address/mobile number you used when placing the order. If you would like the contact email or the phone number updated, please let us know as both are used to communicate any important event day announcements.
Other Stuff
If your event has been cancelled or postponed you will have received an email/SMS outlining your options. If one of those options allowed you to request a refund, rest assured that we are working through these and will notify you when the refund has been processed. If you chose to keep your tickets, new tickets for the rescheduled date will be issued soon.
We aim to have 6 or 8 food and beverage vendors in each city we visit. As these are subject to local availability, we are afraid we can’t give any specifics on the vendors that will be present. At all of our locations you can’t bring along a cooler with your own food and drinks.
We have a large inflatable dome providing a shaded seating area, but this is often very popular so feel free to bring along picnic blankets or collapsible chairs.
We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!
We care a lot about cleanliness and have a strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.
We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.
For more details on volunteering, and to submit an application visit here
For all other inquiries please get in touch here
